After-sales service
1. Service Commitment
- The whole machine has one-year free warranty, and the core components are implemented in accordance with the product specifications;
- If the product has non-human quality problems within 7 days from the date of purchase, you can apply for a replacement;
- Provide 7×12-hour telephone and online technical support, and respond to emergency issues within 4 hours;
- Lifetime maintenance service, only material cost will be charged after the warranty period.
2. Service process
- Customers submit fault description and product model by phone/email/online message;
- Technical support for preliminary diagnosis and providing remote assistance or solutions;
- If repair is required, send it back to the After-Sales Repair Center in Longhua District, Shenzhen (both parties will bear half of the round-trip postage);
- After the repair is completed and passed the test, it will be sent back to the customer. The progress of the whole process can be checked.
3. Frequently Asked Questions
- Unable to connect to the Internet: Please confirm the network cable connection, IP address and router settings, restart and try again.
- Screen color cast/snow: Check whether the power of the power adapter matches and whether the lens is blocked.
- Poor imaging at night: Please confirm whether the infrared light is blocked or there is too much dust on the lens glass surface.
- Forgot your administrative password: Press and hold the device's Reset button for 10 seconds to restore factory settings.
If you have any questions, please call the service hotline 0755-27048533 or use Leave a message online to contact us.