A car dealership group’s 4S store patrol management project
Covering new car showrooms, second-hand car areas, after-sales repair workshops and parts warehouses, it supports the group's unified store inspection, leaving traces of the after-sales process and providing evidence for car owner disputes.
Project Overview
Project basic information
project site
Real scene of project site
Project background
The client operates 22 4S stores in southern China. As awareness of rights protection among automobile consumers increases, Leaving traces of the after-sales process has become an urgent need; at the same time, the group needs unified store inspection and assessment methods.
How to implement after-sales evidence
| Link | Practice |
|---|---|
| Car pick-up registration | Workstation camera records vehicle entry status |
| The maintenance process | Video the entire process and archive it according to the work order number for 180 days |
| Keep old parts | Take photos of the dismantled old parts in the designated area and keep them with the video |
| Dispute review | Enter the work order number to locate the corresponding video clip |
Manage value
Within one year after going online, the average processing time for after-sales disputes dropped by about 60%. The online completion rate of the group’s monthly store inspections exceeds 90%, and the response time to nighttime alarms in the exhibition hall is shortened to less than 15 minutes.
Project difficulties
Issues that need to be addressed during project advancement
Difficulty in providing evidence for after-sales disputes
Lack of evidence when car owners question the repair process and replacement of parts
Showroom cars have weak protection at night
Exhibition cars are of high value and risks are concentrated at night
The standards and implementation of 22 stores are uneven
It is difficult for the group to conduct unified inspection and assessment
Risk of internal loss of parts inventory
Lack of visual supervision in the incoming and outgoing processes
solution
Technical and construction measures taken to address the above difficulties
Fixed-point evidence collection at work stations in the after-sales workshop
Cameras are installed at each work station, and the maintenance process is archived according to the work order number.
Exhibition hall night arming and motion detection
Automatically enter arming mode after closing, and receive instant notification of abnormalities
The group's unified store inspection template
Score and leave marks one by one according to exhibition hall reception, workshop safety, and 5S standards
Two people entering and exiting the accessories warehouse leave traces
The expensive parts area needs to swipe the card to enter and link the video mark
Project results
Actual operating data after the system goes online
Main equipment list
This project mainly uses equipment (XLD is mainly self-developed)
- 2 million network hemispheres — 268 units, exhibition hall and office area
- Wide dynamic network gun — 132 units, after-sales workshops and channels
- Low-light cameras — 40, parking area and perimeter
- Work order binding terminal — 22 units, after-sales video archive
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