retail chain 68 stores in Pearl River Delta region 2022-06 57

Remote store patrol and anti-theft system for a certain supermarket chain store

Using wireless network cameras and a unified cloud platform, we quickly deployed surveillance for 68 stores, enabling remote store inspections, customer flow statistics, and cash register loss prevention from the headquarters.

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Project Overview

Project basic information

Project customersA supermarket chain Co., Ltd. in South China
Project location68 stores in Pearl River Delta region
Project scale68 stores / 480 points
Project duration3 weeks (rolling deployment in batches)
Delivery time2022-06
Classificationretail chain

project site

Real scene of project site

Project background

The supermarket chain has 68 stores in the Pearl River Delta, 40% of which are old stores that have been operating for more than 5 years. Businesses want to do this without large-scale Under the premise of wiring transformation, a video system can be established that allows the headquarters to conduct unified store inspections and stores to install independently.

Innovative deployment methods

This project adopts the "Direct mailing of equipment + self-assembly by store staff + remote acceptance" model:

  1. The headquarters provides a store floor plan template, and the store manager takes photos and marks suspicious blind spots and sends them back.
  2. The technical team remotely outputs site maps and installation instructions.
  3. The equipment arrives at the store by express delivery, and the clerk fixes the bracket as shown in the picture, plugs it in, and scans the QR code to bind it.
  4. The headquarters will accept the screen angle online and fine-tune it remotely if necessary.

This model shortens the single-store deployment cycle from the traditional 3–5 days to less than 1 day, and the overall project is completed within 3 weeks.

Operational value

  • Store inspection efficiency:Regional managers can complete 80% of daily inspections remotely, and on-site inspections focus on key stores.
  • Loss prevention effect: Within half a year of launch, the cash register discrepancy rate dropped by about 35%.
  • Dispute handling:Customer complaints can be quickly verified through video recording, and the average processing time is shortened from 2 days to 2 hours.
  • Display optimization: Adjusting the end-shelf display based on the data of passenger flow hot spots, the sales volume of key categories increased by about 12%.

Project difficulties

Issues that need to be addressed during project advancement

There are many stores and they are widely distributed, so centralized construction costs are high

Traditional wired deployment requires an engineering team to be sent to each store, which takes a long time and costs a lot.

Store network conditions vary

Some old stores have limited bandwidth and need to control uplink usage

It is difficult to obtain evidence for internal losses in the checkout process

Lack of special audio and video records for the checkout counter

There is no one on duty after the store is closed, which puts great pressure on anti-theft

Effective alarm and quick response mechanisms are needed at night

The headquarters lacks unified store inspection and assessment methods

relies on regional managers to conduct on-site store inspections, with low frequency of coverage

solution

Technical and construction measures taken to address the above difficulties

Deploy 4–8 wireless network cameras in each store

covering entrances and exits, cashiers, shelf aisles, warehouses and back doors

Store employees install it by themselves, with remote guidance from the headquarters

Plug and go without wiring, scan the QR code to bind and complete the registration

Dual stream + local SD card storage

local recording resumption during network outage, key clips will be re-transmitted after the network is restored

The cashier is equipped with a voice-pickup camera

the transaction screen and voice are synchronized to retain the certificate, effectively curbing internal losses

Unified store inspection platform at the headquarters

Supports multi-screen tours, remote playback and passenger flow report export

Project results

Actual operating data after the system goes online

3 weeks
All 68 stores are online
70%
Reduced labor costs for store inspections
100%
The checkout process can be traced back
1 day
Average deployment cycle for a single store

Main equipment list

This project mainly uses equipment (XLD is mainly self-developed)

  • Wireless IP Cameras480 units, 4–8 units per store
  • Special cameras for voice pickup68 units, dedicated to cashiers
  • 64GB surveillance-grade SD card480 pictures, local recording can be resumed when disconnected from the network
  • Cloud platform accountHeadquarters + region + store three-level authorization
  • Mobile AppRegional manager’s store inspection and alarm reception